Browse the guides below, or email our support team directly. Every message reaches someone who knows hospitality.
support@convione.comSet up your venue, import your menu and go live in a day.
Ask about thisBooking widget, waitlists, table plans and turn times.
Ask about thisTerminals, tabs, split bills, refunds and payouts.
Ask about thisRoles, shift access, tips and the mobile order app.
Ask about thisMenus, pricing, opening hours and multi-venue settings.
Ask about thisOffline mode, printers, hardware pairing and connectivity.
Ask about thisWe answer support email within a few hours on business days, and around the clock for anything blocking payments or service.
Yes. Menu import, floor plan setup and staff training are included at no cost, in line with our pricing.
Your venue name, what you were doing, and a screenshot or photo of the terminal. That usually lets us solve it in one reply.
For urgent, service-blocking issues we call you back. Start by emailing support@convione.com and mark it as urgent.
Email us and we will pick it up. You can also check live system availability first.