Set the policy before checkout
Explain deposits, cancellation windows and late-arrival rules before a guest confirms. A policy works better when it is visible and proportionate to the booking.
Make reminders actionable
A reminder should let the guest confirm, change or cancel without calling. That gives the venue useful information early enough to refill the table.
Keep a dependable waitlist
Record party size, preferred times and contact details. When capacity opens, contact suitable guests in a controlled order and set a clear response window.